Return & Refund Policy

Last updated: August 2026

At Fat Boris, every item is printed especially for you after you place your order. Because our products are print-to-order, we do not accept returns or offer refunds for change of mind, incorrect size selection, or buyer's remorse.

However, if your order arrives damaged, defective, misprinted, or you receive the wrong item, we are fully committed to making it right.

1. Defective & Damaged Returns

We gladly accept returns, replacements, or full refunds if:

• The product arrives damaged or broken.

• The product contains a manufacturing defect or faulty print quality.

• You received an item different from what you ordered.

Timeline: Please contact us within 30 days of receiving your delivery to report an issue.

2. Return Fees & Shipping

• Restocking Fees: £0.00 (We do not charge any restocking fees for defective or damaged items).

• Return Shipping Costs: If a physical return of a defective item is required, Fat Boris will cover all return shipping costs. In most cases, involving defective or damaged prints, clear photographic evidence will suffice without requiring you to post the item back.

3. Exchanges

We accept exchanges for defective, damaged, or incorrectly fulfilled products at no additional cost to you. Once verified, a replacement item will be printed and dispatched immediately.

4. How to Request a Return or Replacement

To submit a claim, please contact our support team:

1. Email us at: support@fat-boris.store

2. Include:

   • Your Order Number

   • Full Name

   • A brief description of the issue

   • Clear photographs showing the fault, defect, or damage

Our support team will review your request and issue a resolution within 24 to 48 hours.

5. Refunds & Processing Time

Once your return or defect claim is approved:

• Refunds will be issued directly to your original method of payment.

• Please allow up to 10 working days for the refund credit to appear on your bank statement.

6. Non-Returnable Circumstances

Because items are printed on demand, we cannot accept returns or issue refunds for:

• Change of mind after production has started

• Incorrect size or colour selected by the customer

• Customer input errors (e.g., typos on personalized requests)

• Normal wear and tear

Please consult our product descriptions and sizing charts carefully prior to checkout.

7. Contact Us

For any questions regarding returns, refunds, or orders, please reach out to us:

• Business Name: Fat Boris

• Email: support@fat-boris.store

• Phone: +44 07887 970995

• Mailing Address:    Unit 7, Folly Farm,  Ramsdell, Basingstoke RG26 5GJ