Política de reembolso

Return & Refund Policy

Thank you for shopping at Fat Boris. Please read our policy carefully regarding returns, cancellations, and refunds.

Cancellations & Print-to-Order Products

All products sold by Fat Boris Store are printed to order. Because each item is custom-made specifically for you, orders cannot be cancelled or modified once they have been sent to production.

Print-to-order products are non-refundable for reasons relating to customer error, change of mind, or buyer's remorse. Please ensure you check the required size guides carefully and double-check any personalisation for the correct spelling, grammar, and punctuation before completing your order. Printing errors or spelling mistakes caused by incorrect customer input are non-refundable.

Damaged, Defective, or Faulty Items

We want to make it right if something goes wrong on our end. If a product arrives damaged, defective, or with a printing fault due to manufacturing errors, we will gladly exchange it or issue a full refund.

Please inspect your order upon arrival and contact us immediately at support@fat-boris.store if the item is defective so we can evaluate the issue.

To process a faulty item claim:

• We require clear photographic evidence showing the specific manufacturing fault or damage.

• In most cases, we will not require you to ship the physical product back to us; the photographic evidence is sufficient.

Service Availability Notice

Fat Boris Store operates and ships exclusively within the United Kingdom. We do not accept orders or ship to any international destinations outside the United Kingdom.

Refunds Process

Once we receive and review the required photographic evidence of a faulty item, we will notify you regarding the approval of your refund.

If approved, your refund will be automatically processed and credited back to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the transaction to your account balance.

If more than 15 business days have passed since your return request was approved and you have not received your funds, please contact us immediately at support@fat-boris.store.